Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Rdn.FacLT platform (“Platform”), including the web application, mobile applications (staff and patient), APIs, and all related services operated by Ferrum Consulting, LLC (“Ferrum Consulting,” “we,” “us,” or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Description of the Platform

Rdn.FacLT is a multi-tenant facility operations and scheduling platform designed for infusion centers, clinics, and medical spas. The Platform provides tools for managing facilities, staff, patients, appointments, stations, services, supplies, schedules, shifts, and notifications. The Platform includes a constraint-based booking engine, a patient self-scheduling system, and an AI-powered agent chat interface for operational queries.

The Platform is not a medical device, electronic health record (EHR), or clinical decision support system. It does not provide medical advice, diagnosis, or treatment recommendations. The Platform is an operational tool for scheduling and facility management.

2. Account Registration and Access

Access to the Platform requires authentication through the Rdn Identity service (“RdnId”), which is owned and operated by Ferrum Consulting. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Only corporations, partnerships, limited liability companies, healthcare practices, and other legal entities are authorized to subscribe to the Platform. Individual consumers are not eligible for Platform subscriptions. If you are agreeing to these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Permitted Use

You may use the Platform solely for your organization’s internal business operations, including:

• Managing facility information, hours of operation, stations, and settings.
• Managing staff records, roles, availability, schedules, and shifts.
• Managing patient records and facility enrollment.
• Creating, modifying, and tracking appointments through the booking engine.
• Managing service definitions, supply chain, and inventory.
• Sending notifications to patients and staff regarding appointments.
• Using the patient self-scheduling feature to allow patients to book appointments.
• Using the AI agent chat to query operational data within your tenant.

4. Prohibited Use

You agree not to:

• Use the Platform for any purpose that violates applicable federal, state, or local laws or regulations.
• Attempt to access data belonging to other tenants or organizations.
• Share, distribute, or disclose your authentication credentials or API keys to unauthorized parties.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Interfere with or disrupt the Platform’s operation, servers, or networks.
• Transmit malware, viruses, or any code designed to harm the Platform or its users.
• Scrape, crawl, or harvest data from the Platform by automated means without prior written consent.
• Use the Platform to store or transmit information that you do not have the right to collect or disclose.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Use the AI agent chat to attempt to extract data outside your authorized tenant scope.

5. Patient Data Responsibilities

You are responsible for ensuring that all patient data entered into the Platform is collected and maintained in accordance with applicable healthcare privacy laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), where applicable. You are responsible for obtaining any necessary patient consents before entering patient information into the Platform or sending notifications to patients.

The Platform provides tools for managing messaging consent records. It is your responsibility to ensure that consent is obtained before sending SMS, WhatsApp, or other electronic communications to patients through the Platform’s notification system.

6. Intellectual Property

The Platform, including all software, code, interfaces, designs, documentation, APIs, trademarks, and content, is the exclusive property of Ferrum Consulting, LLC. “Rdn.FacLT,” “Rdn Identity,” “Rdn Labs,” and all related names, logos, and marks are trademarks of Ferrum Consulting, LLC. These Terms do not grant you any ownership rights in the Platform or any right to use our trademarks without prior written consent.

Data you enter into the Platform remains your property. We claim no ownership over your facility, staff, patient, or booking data. Upon termination of your subscription, you may request an export of your data.

7. AI Agent Chat

The Platform includes an AI-powered agent chat feature that allows authorized staff to query operational data using natural language. The agent accesses data solely within the authenticated user’s tenant scope. The agent’s responses are generated based on the data in the Platform and should not be relied upon as the sole source of truth for clinical, financial, or legal decisions. You are responsible for verifying the accuracy of information provided by the agent before acting on it.

8. Notifications and Communications

8.1 Your Consent to Receive Communications

By creating an account and accepting these Terms, you consent to receive communications from Rdn.FacLT via email, SMS, and push notifications. These communications include, but are not limited to: appointment reminders, booking confirmations, scheduling invitations, status updates, care coordination notifications, and administrative messages related to your account or the facilities you are associated with. Message frequency varies based on your appointment activity and facility operations.

8.2 SMS Communications

SMS messages are delivered through third-party providers, which may include Twilio and Microsoft Azure Communication Services. Standard message and data rates charged by your mobile carrier may apply. You may opt out of SMS communications at any time by replying STOP to any SMS message received from the Platform. You may re-subscribe by replying START. The following keywords are also recognized for opting out: QUIT, END, CANCEL, REVOKE, OPT OUT, and UNSUBSCRIBE. Upon receiving an opt-out keyword, your SMS consent will be revoked immediately and you will receive a confirmation message. Opting out of SMS does not affect communications delivered via email or push notifications.

8.3 Push Notifications

If you use the Platform’s mobile applications, you may receive push notifications on your device. You can disable push notifications at any time through your device’s operating system settings or through the notification preferences in the mobile application.

8.4 Email Communications

Email notifications are sent to the email address associated with your account. You may manage your email notification preferences through the Platform’s notification settings. Opting out of promotional or non-essential email notifications does not affect transactional emails related to your account security, such as verification codes or password resets.

8.5 Consent Is Not a Condition of Service

Consent to receive SMS or push notifications is not a condition of purchasing any goods or services, or of using the Platform. You may use the Platform without consenting to receive SMS or push notifications; however, certain features that rely on these communications (such as appointment reminders or scheduling invitations delivered by SMS) will not be available to you if you opt out of the corresponding channel.

8.6 Organization Responsibilities

Organizations that use the Platform to send notifications to their patients and staff are responsible for the content of notification templates that they customize. Organizations are responsible for ensuring that their use of the Platform’s notification system complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international messaging regulations. Organizations are responsible for obtaining any necessary patient consents before sending communications through the Platform.

9. Service Availability

We strive to maintain the availability of the Platform but do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned maintenance.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

FERRUM CONSULTING DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FERRUM CONSULTING MAKES NO WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF BOOKING ENGINE CONSTRAINT EVALUATIONS, SLOT AVAILABILITY CALCULATIONS, OR AI AGENT RESPONSES.

THE PLATFORM IS AN OPERATIONAL SCHEDULING TOOL. IT IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE CLINICAL DECISION SUPPORT. YOU ARE SOLELY RESPONSIBLE FOR ALL CLINICAL DECISIONS MADE IN CONNECTION WITH APPOINTMENTS SCHEDULED THROUGH THE PLATFORM.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FERRUM CONSULTING, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.

FERRUM CONSULTING’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO FERRUM CONSULTING DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ferrum Consulting and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, your violation of these Terms, your violation of any applicable law or regulation, any claim by a third party arising from your use of the Platform, or any claim related to patient data that you entered into or managed through the Platform.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws provisions. Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Pennsylvania. The arbitrator’s decision shall be final and binding.

You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Ferrum Consulting.

14. Termination

We may suspend or terminate your access to the Platform at any time if you violate these Terms or if your subscription expires or is cancelled. You may stop using the Platform at any time. Upon termination, your right to access the Platform ceases immediately. Sections 6, 10, 11, 12, and 13 shall survive termination of these Terms.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated at least thirty (30) days in advance through the Platform or via email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform before the changes take effect.

16. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact Information

For questions about these Terms, contact:

Ferrum Consulting, LLC
Email: support@ferrumconsulting.com
Web: https://www.ferrumconsulting.com